Since we're getting a lot of the same questions by email, message, and phone, I thought I'd do a quick FAQ to save some time. Please read if you're planning on placing an order with us:
Q: Can I order now and pickup on a certain date or time?
A: Once you have notification that your order is ready it would be helpful to pickup your order as soon as you can. We have limited space and a lot of orders to fill. You may get a suggested time and date for pickup, this is only to give us time to pick your order. You will get a notification through text or email when your web order is ready. We have limited space so we cannot hold any plant material beyond a day or two maximum as they need to be watered.
Q: How do I order my seeds, plants etc..?
A: You order them online through https://www.birdhousegardenmarket.com/new-online-store.html#/. Our store is not open to the public and our phone lines are very busy, so this is the only way to do it.
Q: Can you take debit or Gift Cards on the online store?
A: Yes, Paypal allows you you use debit card or link directly to your bank account. You need to have a Paypal account for this to work. Gift Cards are only redeemable in store right now. We have a work around; bring your order to us with the gift card. Either print of your shopping cart or write down the item if you can't print and we can process the order in the store. There will be a wait to prepare your order, we will give you a pickup time when you drop it off.
Q: Are you doing contact-less pickups at the store?
A: Yes, when you get to the checkout for your online order, there are three options: by mail, in-town shipping (delivery), and no-contact pickup at the store. There could be about a couple of hours to a day wait (or more) for your order to be processed, and you will receive an email when it is ready.
Q: What is the process to pick up my order when it's ready?
A: When you get an email saying your order is ready for pickup, just come down to the store at 164 Hamilton River Road. If your order is all dry goods (no plants) it may be be on the table outside depending on the volume of pickups we are processing. You will see directions to go the the side of the store where someone can help you.
Q: Are your seed potatoes/ onion sets/ garlic bulbs etc... in?
A: Check in the ONLINE STORE for current availability. It changes daily along with our inventory. If you call or email us to ask, we will most likely send you a link or refer you to the web store anyway. We'll also post on Facebook sometimes as new items arrive. We aren't doing any pre-orders for these.
Thank you for your understanding and patience as we work through all the orders coming in. As always our web store is open 24 hours a day.
Q: Can I order now and pickup on a certain date or time?
A: Once you have notification that your order is ready it would be helpful to pickup your order as soon as you can. We have limited space and a lot of orders to fill. You may get a suggested time and date for pickup, this is only to give us time to pick your order. You will get a notification through text or email when your web order is ready. We have limited space so we cannot hold any plant material beyond a day or two maximum as they need to be watered.
Q: How do I order my seeds, plants etc..?
A: You order them online through https://www.birdhousegardenmarket.com/new-online-store.html#/. Our store is not open to the public and our phone lines are very busy, so this is the only way to do it.
Q: Can you take debit or Gift Cards on the online store?
A: Yes, Paypal allows you you use debit card or link directly to your bank account. You need to have a Paypal account for this to work. Gift Cards are only redeemable in store right now. We have a work around; bring your order to us with the gift card. Either print of your shopping cart or write down the item if you can't print and we can process the order in the store. There will be a wait to prepare your order, we will give you a pickup time when you drop it off.
Q: Are you doing contact-less pickups at the store?
A: Yes, when you get to the checkout for your online order, there are three options: by mail, in-town shipping (delivery), and no-contact pickup at the store. There could be about a couple of hours to a day wait (or more) for your order to be processed, and you will receive an email when it is ready.
Q: What is the process to pick up my order when it's ready?
A: When you get an email saying your order is ready for pickup, just come down to the store at 164 Hamilton River Road. If your order is all dry goods (no plants) it may be be on the table outside depending on the volume of pickups we are processing. You will see directions to go the the side of the store where someone can help you.
Q: Are your seed potatoes/ onion sets/ garlic bulbs etc... in?
A: Check in the ONLINE STORE for current availability. It changes daily along with our inventory. If you call or email us to ask, we will most likely send you a link or refer you to the web store anyway. We'll also post on Facebook sometimes as new items arrive. We aren't doing any pre-orders for these.
Thank you for your understanding and patience as we work through all the orders coming in. As always our web store is open 24 hours a day.
Q: What are the Birdhouse Garden Market’s store hours?
A: We are normally open seven days a week in the summer, usually 6 days a week November and January. Please refer to the Store Hours/ Map page for our current hours.
Q: Do you sell Bird houses? Bird Feeders? Bird Seed?
A: Yes, we carry the largest and best selection of bird houses, bird feeders and bird seed in Goose Bay.
Q: How do I get to the Birdhouse?
A: A map is located on the Store Hours/Map page. We are located across from the RCMP detachment at 164 Hamilton River Road in the 'valley' of Happy Valley-Goose Bay, Labrador.
Q: Does the Birdhouse Garden Market deliver?
A: Yes, we deliver to the town of Happy Valley-Goose Bay. Flower delivery $12.00, other items such as fertilizer start at $5 for delivery. We can arrange for delivery to other towns.
Q: Does the Birdhouse sell gift certificates?
A: Gift certificates are available in any amount and can be purchased online. They can be mailed to you or to the recipient, or picked up at the store.
Q: Does the Birdhouse offer any other discounts?
A: We offer seasonal pricing promotions on nearly everything we sell. Please call or see our "What's in our Store" section.
Q: Does the Birdhouse sell bulk mulch or compost (by the yard)?
A: The Birdhouse only sells bagged compost, mulch, manure, topsoil and decorative stone. We are looking into bulk soils and mulches for the future. Please let us know if you are interested. We can order bulk mulch for specific orders if requested.
Q: Does the Birdhouse offer design and planting services?
A: Not at this time.
Q: There is something wrong with my plants. It may be an insect or disease. Can you help me figure out what to do?
A: To help us identify the problem, please bring a sample of the damaged plant or insect to the Birdhouse. PLEASE KEEP THE SAMPLE IN A SEALED PLASTIC BAG! Our expert staff will attempt to diagnose the problem and recommend the best solution.
Q: What's the Birdhouse? Wasn't this Two Seasons?
A: Yes, new owners and a new name...same location, same phone number. Come by for a visit and see what we've done with the place.